After applying, the vendors verify essential information with either a soft or hard inquiry. ![]() These vendors help screen for identify verification and identify theft prediction. When an application comes through our system, we use Experian to help screen the applications. If that doesn’t work the agent can advise the person to contact their credit bureau to get specific details on why the identify verification failed from there the person can straighten out those issues and is open to once again see if they have an offer available in 30 days.Similar to the mail offer, an agent can help the person move forward in the process by working out a way for the person to provide documents that verify their identity and then move the person to the step where they obtain an offer.If the applicant has any questions or concerns about the decision they received, they can call the customer service, at 1-86, for assistance.Ī customer service agent can help clarify identity verification concerns and may be able to provide the applicant with solutions for their verification issue. When a person’s identity can’t be verified through this website, they will receive a message that says their identity was unable to be verified.Īpplicants who receive this result will also receive an email with the customer service number and hours of operation. The second and most common way people obtain a Surge Mastercard is through the pre-qualified offer website. Once the information is received and the customer’s information verified, we will finish the application process and notify the applicant of the final decision. If an application is submitted and we are unable to verify the applicant’s identity, we may request that the applicant send in some more information. Again, applying on this website means submitting a full application for the Surge Mastercard. They will also need to supply their social security number. To get started, the applicant can navigate to the application website and enter the reservation number found on the mail piece. The first channel involves a direct mail solicitation and a reservation number. Both require the use of an internet-enabled device. There are two channels in which a Surge Mastercard can be obtained. That means even if you’ve provided the correct information and you are who you say you are, there may still be something tripping security measures on the backend. The software used performs additional security checks on top of verifying that the information provided is accurate. In addition to applicant provided information, Continental Finance utilizes software to ensure a more secure application process and make sure that people’s identities are not being used to open fraudulent credit cards. After providing all this information, you’d think that would be the end of the verification process. Information you can expect to provide may include first and last name, and location information such as your city, street address, and zip code. ![]() ![]() ![]() Identity verification helps the company identify potential application fraud, which helps protect the applicant, you, against things such as identity theft. This benefits both the Company and the applicant. Not only is this required under the USA PATRIOT Act, but it helps to safeguard against, or prevent, fraudulent activity. As part of the application process, Continental Finance Company verifies an applicant’s identity.
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